Frequently Asked Questions

We do not ask for a deposit for your unit when you store with Lyme Bay Storage, however we do take a deposit for the access keycard/fob which is used to gain entry to the facility.

Access Keycard/Fob deposit = £10

Deposits are only withheld if:

The storage rental is payable in advance and charged from your start date until the end of that calendar month on a pro rota basis (so if your start date was 10th March, you would be charged until the end of March i.e. 22 days, to include your start date). With Lyme Bay Storage you only pay for the days you use. If your start date is after the 15th of the month you will pay for the part month and the first full month.

After that payment is due on 1st day of each calendar month in advance. The majority of our customers set up a standing order payment to us.

When you want to leave, we only require 7 days’ notice of your leaving date. Provided you have complied with our Terms and Conditions we will repay any unused rent along with your deposit.

Initially payment can be made in a number of ways:-

On-going all clients are required to pay by standing order, internet banking or BACS

We do on occasion offer discounts for long term storage with payment in advance or for multiple units:

We have a limited supply of storage boxes, bubble wrap & tape available for sale on site should you need it. See Packaging for more information. Prices are available on request.

You can bring your own padlock or you can buy a padlock when you arrive. We do not keep a key - you are the only key holder.

Please bring the following:

Minimum storage period charged is 1 calendar month

Just about anything, as long as it is NOT highly inflammable, such as liquid & gas fuels, perishable, alive or illegal!

Generally 7 days per week. 7am – 7pm.
However there can be unforeseen circumstances that may affect access; and there are 12 Mondays each year when access is not available due to the monthly auction held by our neighbouring business. These days are advertised on our office noticeboard or alternatively please visit www.lymebayauctions.co.uk for their auction dates.

Your goods are not insured by Lyme Bay Storage and as such are stored at your own risk. You are responsible for taking out your own insurance to cover the true replacement value of your goods and this is a condition of storage with us.

We don’t give advice or endorse any particular insurance provider, however, Insurastore provide low cost self storage insurance. If it’s worth storing, it’s worth insuring.

No problem, just let us know. One of the benefits of our flexible storage solutions means that you can increase or decrease the size of unit you occupy as your needs change, so you never need to pay for space you are not using. You can change your unit/space at short notice and we will help you as long as we have the space.

You can move in straight away (subject to availability) on the same day you enquire or by arrangement, at your convenience.

Notice is only 14 days.

Empty the contents of wardrobes, drawers and cupboards. This will protect the shelving and structure of these items.

Pack clothing and personal goods in strong secure storage boxes. Add some naphthalene, mothballs or similar product to protect and maintain their condition.

Where possible remove the legs from items of furniture e.g.. bed bases, tables etc. to avoid damage and save space. Vacuum food crumbs from lounges to prevent attracting vermin.

Place a layer of packing inside the bottom and top of boxes containing breakables.

Protect fragile items by wrapping them in packing paper. Newsprint can be messy and might stain.

Nest cups and bowls, stand plates, saucers, platters, casseroles on their edges.

Fill any gaps in the boxes with packing e.g.: scrunched paper or linen. This will keep your fragile items well protected and prevent them from moving around in the boxes whilst in transit.

Label all boxes containing fragile items and avoid storing heavy items on the top of these boxes.

Protect these items with packing material e.g.; bubble-wrap or in a flat-pack box.

Store them standing on their edges in an upright position (not lying flat).

Wrapping silver in NON ACID tissue paper or plastic bags can help reduce tarnishing. Wipe chrome or cast iron with a little machine oil to help retard rust.

Handle your electrical equipment with care. It is delicate and sensitive.

The original boxes are ideal to repack in.

Wrapping items in bubble-wrap. Packing them in storage boxes, and sealing the top will offer protection for your electrical items.

Remember to pack out any gaps in the box.

Secure turntables and tone arms of record players to prevent damage.

Pack records on their edges in cartons to prevent warping.

We recommend that you remove the batteries to avoid damage from leaking Batteries.

Computers, like your other electrical items, need special care.

Use the original boxes for packing.

Bubble-wrap and good quality packing boxes will do the job.

Remember to use some packing or linen in the bottom and top of boxes. This provides extra protection to the contents.

Pack out any gaps.

If you are unsure about your computer. Refer to the manufacturer's manual. Or consult your retailer, especially if storing for longer than six months.

Drain fuel and oil from all machinery. This reduces the risk of leakage, spillage and damage to other goods in your space. Petrol and oil left in machinery are also a fire hazard.

Any goods that are illegal or stolen.

Inflammable, explosive, environmentally harmful, hazardous, perishable or that are a risk to the property of any person. e.g. Chlorine, acid, paint and petrol.